business process reengineering
- business process reengineering
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the initiation and control of the change of processes within an organization, in order to derive competitive advantage from improvement in the quality of products. Business process reengineering was popularized by Michael Hammer. It requires a review and imaginative analysis of the processes currently used by the organization. BPR, therefore, has similarities to benchmarking, as this review of processes can reveal critical points where significant improvements in quality can be made. Business process reengineering was at the height of its popularity in the early to mid-1990s. It has been criticized as one of the root causes of the bouts of downsizing and delayering that have affected many parts of industry. It has also received a negative press because few BPR projects have delivered the benefits expected of them.
Abbr. BPR
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